The level of communication in an institution will tell something about their culture and can affect the brand. Besides, effective exchange of information determines the kind of results at work. For this reason, any company sensitive about its brand or their success in the market place should invest in workplace communication training. They should also come up with clear policies about exchange of information within the organization and give guideline to all employees.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
All emails whether to employees or clients should be written professionally. Workers need to use professional language and make sure the information communicated is clear. Write clear subjects that are relevant to the professional receiving this message. Such emails will receive relevant response from the recipient. Otherwise, one can get distracted by wrong emails or improper language used in an email thus affecting their productivity at work.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
For companies that issue press statements or any other form of external messages, there should be a specific person doing it. Companies could come up with a corporate affairs department to take care of such tasks. This helps in maintaining the company image. It is not appropriate to have just anyone speaking on behalf of the company. This actually could create confusion and there may end up with misguiding information even among staff members.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
Employees ought to keep face to face talks at professional level. They should practise courtesy and proper use of language at work. Many businesses have comprehensive code of conduct each employee is given to read and commit when beginning their work.
The key is to make sure information lands to the right professional. One of the basic points about communication in the workplace is email etiquette. Many organizations create work email addresses for their employees to allow smooth flow of information that affects their daily duties. Unfortunately, not all companies train their employees on the right ways to use such a communication tool. As a result, many end up misusing their work email accounts and can risk credibility as well as information security of their organization. This makes it necessary for any organization to train their staff on the right ways to use such a tool.
All emails whether to employees or clients should be written professionally. Workers need to use professional language and make sure the information communicated is clear. Write clear subjects that are relevant to the professional receiving this message. Such emails will receive relevant response from the recipient. Otherwise, one can get distracted by wrong emails or improper language used in an email thus affecting their productivity at work.
Any professional email should at least have proper contact details and company logo as a signature. This makes it easier for the recipient to contact the sender if need be. It is also one way of reinforcing company brand especially if these emails are going to external recipients.
For companies that issue press statements or any other form of external messages, there should be a specific person doing it. Companies could come up with a corporate affairs department to take care of such tasks. This helps in maintaining the company image. It is not appropriate to have just anyone speaking on behalf of the company. This actually could create confusion and there may end up with misguiding information even among staff members.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
Employees ought to keep face to face talks at professional level. They should practise courtesy and proper use of language at work. Many businesses have comprehensive code of conduct each employee is given to read and commit when beginning their work.
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